Privacy Policy

1. Introduction

TrueFeedbaX ("we", "us", "our", "the Platform") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our Service.

By using the Platform, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, you must not use the Service.

We reserve the right to modify this Privacy Policy at any time. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, and any other information you provide during registration or account creation
• Career and Feedback Data: Performance reviews, feedback documents, career-related information, job descriptions, appraisal data, and any other content you upload or input into the Platform
• Communication Data: Messages, queries, or communications you send to us through the Service or support channels
• Payment Information: Billing details, payment method information (processed through third-party payment processors; we do not store full credit card details)
• Usage Data: Information about how you interact with the Service, features used, and preferences

2.2 Automatically Collected Information

We automatically collect certain information when you use the Service:

• Technical Data: IP address, browser type, device information, operating system, unique device identifiers
• Usage Data: Pages visited, time spent, clicks, interactions, session duration, and navigation patterns
• Log Data: Server logs, error logs, access times, and system activity
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your usage patterns

2.3 Third-Party Information

We may receive information about you from third-party services, including payment processors, authentication providers, and analytics services.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, operate, maintain, and improve the Service, including processing your data through AI models to generate insights and outputs
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Payment Processing: To process payments, manage subscriptions, and handle billing
• Communication: To send you service-related notifications, updates, and respond to your inquiries
• Analytics and Improvement: To analyze usage patterns, improve the Service, develop new features, and enhance user experience
• Security and Fraud Prevention: To detect, prevent, and address security issues, fraud, or abuse
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests
• Business Operations: To conduct business analytics, research, and internal operations

4. Data Processing and AI Services

IMPORTANT: Your data, including career information, feedback, and personal content, will be processed by artificial intelligence and machine learning systems, including third-party AI service providers (such as OpenAI, Anthropic, or similar providers).

By using the Service, you acknowledge and agree that:

• Your data may be transmitted to and processed by third-party AI service providers to generate insights and outputs
• We are not responsible for the privacy practices, data handling, or security measures of third-party AI providers
• AI providers may use your data in accordance with their own privacy policies and terms of service
• We cannot guarantee the security, confidentiality, or privacy of data once it is transmitted to third-party AI services
• AI providers may retain, process, or use your data for their own purposes, including model training, improvement, or analytics

BY USING THE SERVICE, YOU CONSENT TO THE TRANSMISSION AND PROCESSING OF YOUR DATA BY THIRD-PARTY AI SERVICE PROVIDERS.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Third-Party Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• AI and machine learning service providers (e.g., OpenAI, Anthropic)
• Cloud hosting and infrastructure providers
• Payment processors and billing services
• Analytics and monitoring services
• Customer support and communication tools
• Email and notification services

These providers are contractually obligated to protect your information but may have their own privacy policies and practices.

5.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, court order, or governmental request, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of users or others
• Prevent or investigate fraud, abuse, or illegal activity
• Respond to security threats or technical issues

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity or successor.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot be used to identify you for analytics, research, or business purposes.

5.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

6. Data Storage and Security

IMPORTANT DISCLAIMERS REGARDING DATA SECURITY:

• We implement reasonable security measures to protect your information, but we cannot guarantee absolute security
• No method of transmission over the internet or electronic storage is 100% secure
• We are not liable for any unauthorized access, data breaches, loss, theft, or disclosure of your information, including:
  • Hacking, cyberattacks, or security breaches
  • System failures, bugs, or technical malfunctions
  • Human error or negligence
  • Third-party service provider breaches or failures
  • Data loss due to system downtime or corruption
• Your data may be stored on servers located in different jurisdictions, including outside India
• You are responsible for maintaining the confidentiality of your account credentials
• We are not responsible for any consequences resulting from unauthorized access to your account due to your failure to protect your credentials

BY USING THE SERVICE, YOU ACKNOWLEDGE AND ACCEPT THE RISKS ASSOCIATED WITH DATA TRANSMISSION AND STORAGE, AND YOU AGREE THAT WE ARE NOT LIABLE FOR ANY SECURITY INCIDENTS OR DATA BREACHES.

7. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records
• Improve our services and develop new features

We may retain certain information even after you delete your account if required by law or for legitimate business purposes. Aggregated or anonymized data may be retained indefinitely.

Note: Data processed by third-party AI providers may be retained by those providers in accordance with their own retention policies, over which we have no control.

8. Your Rights and Choices

Subject to applicable law, you may have certain rights regarding your information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal and business requirements)
• Objection: Object to certain processing activities
• Portability: Request transfer of your data in a structured format
• Withdrawal of Consent: Withdraw consent for processing (may affect Service availability)

IMPORTANT LIMITATIONS:

• We may not be able to delete or modify data that has been processed by third-party AI providers, as it may be retained by those providers
• Certain information may be retained as required by law or for legitimate business purposes
• Exercising certain rights may impact your ability to use the Service
• We reserve the right to charge reasonable fees for processing certain requests, as permitted by law

To exercise your rights, please contact us using the information provided in Section 13 (Contact Information).

9. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your usage of the Service. These technologies help us:

• Remember your preferences and settings
• Analyze usage patterns and improve the Service
• Provide personalized experiences
• Ensure security and prevent fraud

You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Service.

We may also use third-party analytics and advertising services that use cookies and tracking technologies. These services have their own privacy policies.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including countries that may have different data protection laws. By using the Service, you consent to such transfers.

We are not responsible for compliance with data protection laws in jurisdictions outside India, and you acknowledge that your data may be subject to the laws and regulations of the countries where it is processed or stored.

12. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices, content, or security of these third-party sites or services. We encourage you to review their privacy policies.

Your use of third-party services is at your own risk, and we are not liable for any issues arising from your interaction with third-party services.

13. Limitation of Liability for Privacy Matters

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• We are not liable for any loss, damage, or harm resulting from:
  • Unauthorized access, use, or disclosure of your information
  • Data breaches, security incidents, or cyberattacks
  • Loss, corruption, or deletion of your data
  • Third-party service provider breaches or failures
  • System failures, bugs, or technical malfunctions affecting data security
  • Misuse of your information by third parties
  • Any consequences resulting from data processing by AI providers
• Our total liability for privacy-related claims shall not exceed the amount paid by you in the last billing cycle
• We are not responsible for any indirect, consequential, or punitive damages related to privacy matters

BY USING THE SERVICE, YOU ACKNOWLEDGE AND ACCEPT THAT DATA SECURITY CANNOT BE GUARANTEED, AND YOU USE THE SERVICE AT YOUR OWN RISK.

14. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of material changes by posting the updated policy on the Platform or by other reasonable means. Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

It is your responsibility to review this Privacy Policy periodically for updates.

15. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes arising from or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in [Founder's City/State, India].

Note: Please replace [Founder's City/State, India] with your actual jurisdiction.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [Your Contact Email]
Address: [Your Business Address]
Data Protection Officer: [If applicable]

Note: Please replace with your actual contact information.